Last updated: April 7, 2026 · Effective: April 7, 2026
These Terms of Service ("Terms") govern your access to and use of the CWho website at cwho.com and the CWho SaaS platform (collectively, the "Service") operated by World Corporation ("we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
CWho is a hosted Software-as-a-Service (SaaS) platform that provides web analytics, uptime monitoring, server health tracking, live visitor monitoring, session replays, heatmaps, and status pages for websites and servers owned or operated by our customers.
The Service includes:
*.cwho.com subdomains or custom domainsTo use CWho, you must create an account with a valid email address and password. You are responsible for:
You must be at least 16 years old to create an account. By registering, you represent that you are legally capable of entering into a binding contract.
You may not share your account with others or create multiple free accounts to circumvent plan limits. Each account is for use by a single individual or legal entity.
You agree not to use the Service to:
We reserve the right to terminate or suspend accounts that violate these terms at our sole discretion without prior notice.
By installing the CWho tracking snippet on your website, you represent and warrant that:
CWho is designed to be cookie-less and GDPR-friendly by default (see our Privacy Policy). However, it is your responsibility to ensure that your use of CWho complies with the laws applicable to your users.
You remain the data controller for any personal data collected via the CWho snippet on your websites. CWho acts as a data processor on your behalf.
Paid plans are billed monthly or annually in advance. Payments are processed by Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.
Subscriptions automatically renew at the end of each billing period unless you
cancel before the renewal date. You can cancel at any time from the billing portal
at /billing.
We offer a 14-day money-back guarantee on all new paid subscriptions. If you are not satisfied within the first 14 days, contact us at support@cwho.com for a full refund. After 14 days, payments are non-refundable, except where required by law.
We may change our pricing at any time. We will give you at least 30 days' notice of any price increase via email. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.
All prices are exclusive of applicable taxes. You are responsible for paying any taxes applicable to your purchase (e.g., VAT, sales tax).
Each plan has limits on the number of sites, monthly events, server agents, and other resources (see Pricing). If you exceed your plan's event limit, additional events will be dropped for the remainder of the billing month. We will send you a warning before you hit the limit.
The free plan is provided as-is, without any service level agreement (SLA). We reserve the right to modify, limit, or discontinue the free plan at any time with 30 days' notice. Free plan data may be deleted if your account is inactive for more than 12 consecutive months.
The Service, including all software, designs, text, graphics, and trademarks, is the exclusive property of World Corporation and its licensors. You may not copy, modify, or redistribute any part of the Service without our express written consent.
You retain ownership of your data (the analytics data collected from your sites). By using the Service, you grant us a limited, non-exclusive license to store, process, and display your data solely for the purpose of providing the Service to you.
The CWho name, logo, and "See everything. One dashboard. All your sites." tagline are trademarks of World Corporation. You may not use them without prior written permission.
We treat your account data and site data as confidential. We will not disclose your data to third parties except:
We aim to maintain high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance may cause brief downtime. We will provide advance notice of planned maintenance where practical.
We are not liable for any losses caused by downtime, data loss, or service interruptions. We recommend keeping independent backups of any critical data.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. UPTIME MONITORING RESULTS ARE BEST-EFFORT AND MAY NOT REFLECT ACTUAL SITE AVAILABILITY IN ALL SCENARIOS.
Important: This section limits our liability to you. Please read it carefully.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORLD CORPORATION AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless World Corporation and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account at any time by deleting it from the Settings page or by emailing support@cwho.com. Upon termination, your data will be deleted within 90 days.
We may suspend or terminate your account immediately, without prior notice, if:
Upon termination for cause, you are not entitled to a refund of prepaid fees. Upon termination without cause by us, we will refund a prorated portion of any prepaid subscription fees.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, USA, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction. The arbitration shall take place in Lee County, North Carolina, USA.
You agree that any claim must be brought in your individual capacity, and not as a plaintiff or class member in any purported class action, collective action, or representative proceeding.
We may update these Terms from time to time. We will notify you of material changes via email to the address associated with your account at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service and delete your account before the effective date.
If you have questions about these Terms, please contact us:
World Corporation
500 Westover Dr #16900
Sanford, NC 27330 USA
Email: legal@worldcorp.co
Support: support@cwho.com
By using CWho, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy.